Refund policy

Returns & Exchanges

Due to the nature of our products and our fulfilment process, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong item
• Incorrect shipping address provided by the customer
• Minor cosmetic differences that do not affect functionality
• Normal wear and tear

Please review product details carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at Snugpupco@outlook.com with:

• Your order number
• A clear photo or video showing the issue

Once verified, we will provide a replacement or refund at no additional cost.

Important Notes

We may require basic troubleshooting before approving a refund or replacement.

Items must not be intentionally damaged or misused.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days after approval.